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Frequently Asked Questions (FAQ's)


 

How will I know if my order has been processed?

After your purchase, you will receive a confirmation email that confirms the details of your purchase. You can also email or call us at anytime. Just visit our Contact Us page

How long will it take receive my order?

Average delivery time is 1 to 3 weeks. There are times when orders can take longer to arrive such as deliveries to rural areas or other factors outside of our control.

Can I cancel my order before it ships?

You can cancel your order before it ships, but once it has shipped, we are unable to cancel the order. If you decide to cancel your order before it ships, though, there may be a 20% restocking fee in some cases.

If your purchase has been financed by Time Payments, please contact them prior to canceling your order

Is it possible to order more than one item at a time?

Absolutely! Simply add as many items as you would like to your shopping cart.

How do I know that this purchase will be a secure transaction?

We have partnered with the well known and respected company, Network Solutions in order to give our customers reliable, secure transactions. We are glad to invest in services such as "SiteSafe" in order to make sure that our customers will feel safe purchasing online. Our e-commerce website is equipped with 128-bit SSL Security.

Large Item Delivery

Most of our storage shed kits and shelters and other large storage solutions are too heavy to ship via package carriers such as UPS or FedEx. Contracted freight companies deliver this merchandise. These companies will call the consumer when merchandise arrives at their terminal to set up an appropriate delivery time. Please be aware that in instances where the package is too large for a lift-gate, the companies only provide tailgate/flatbed delivery and are not required to unload to the curb or on the ground. It is our recommendation to be prepared to hand unload the merchandise from the back of the carrier's truck and to have extra people present for the delivery. The carrier is not responsible for bringing merchandise into your home, uncrating, installing or removing packing materials. If the consumer needs to make special delivery arrangements, it will be their responsibility to make those arrangements with the carrier when they call. Additional charges may be incurred for special delivery arrangements made with the carrier.
Panelized kits are shipped nationwide via common carrier. When your shipment is expected to be delivered via common carrier, you will be required to have 2 or more people there to help unload. Your shipment will arrive on a pallet (number of pallets will vary with size of building). The truck driver will help remove the bands and wrapping on the pallet, YOU will then be required to unload each panel piece by piece from the truck.

 

What is the Return/Refund Policy?

We want you to be satisfied with your purchase. If your product is damaged at the time of delivery, please refuse delivery and indicate "damaged" on the delivery paperwork. Please contact us to report the damage and we can have the product resent. If you do not wish to reorder the damaged product we will provide a full refund.
If your purchase has been financed by Time Payments, please contact them prior to canceling your order

Generally, manufacturers will not accept returns for reasons other than damaged merchandise so it is important to do all the research you can before making your purchase. Please feel free to contact us if you have further questions about returns. Thank you!

Do you ship outside the continental United States?

Due to the cost of shipping large products and the many problems that can be encountered with customs regulations, we do not ship outside the 48 contiguous United States.

If you have any concerns not addressed in this FAQ page please contact us.
 
 
     
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